Business Optimization Expert
Sharing something I learned, as it’s #wisdomwednesdays.
A wise person once said to me:
“In Traditional School, they Teach You a Lesson and then you’re Given a Test.
In Real Life, you’re Given a Test, and That Teaches You a Lesson.”
Would you agree?
Let me share with you my personal take on this.
Continue reading “What is the Difference between School and Real Life?”
Humility is Not Thinking Less of Yourself, but Thinking of Yourself Less. There’s a difference.
This is my share for #motivationmondays.
Let me give you some specific examples.
Continue reading “Humility is Not Thinking Less of Yourself, but Thinking of Yourself Less”
It’s #thankfulthursdays and I’d like to give gratitude to Nevitt Sanford for conceptualizing this.
It’s called the Challenge and Support Model, which, in a nutshell, What Sanford is saying is that you have to establish a balance between Challenge and Support to drive career growth not just for yourself, but for your team members, and even for your children.
Read on to see how it works.
Continue reading “The Only 2 Things You Need to Supercharge Career Growth!”
When you’re feeling a lot of stress and pressure caused by external factors, and you let it get to you, in the end, you lose.
But if you’re using that stress and pressure to constantly improve yourself and create a better version of you, in the end, you win.
Break free of your limiting beliefs, keep challenging yourself, be a producer, not a consumer, take massive action.
This is my share for today’s #motivationmondays.
For #thankfulthursdays I’d like to give gratitude to Pat Whitty for teaching me this.
I would say that this information is GOLD, and I’d recommend every leader to have this as a checklist where you will ensure that each and every one of these “employee needs” get addressed at certain intervals.
Based on a study performed by Gallup, there are 12 Needs that Employees Require to find True Engagement and Perform at Their Best:
Continue reading “12 Needs that Employees Require to find True Engagement and Improve Performance”
For #motivationmondays, do you know how much better you’ll be in a year, if you improve yourself by just 1% each day?
It’s going to look like this:
What does this mean?
Some people use the terms Customer and Stakeholder interchangeably. But I would like to argue that they are different.
So for today’s #wisdomwednesdays I will simply draw the line and differentiate the 2.
Continue reading “I Bet You Didn’t Know the Difference between a Customer and a Stakeholder”
It’s #motivationmondays!
Remember when you were a child? The world seemed so huge! And every time you laid eyes on something new, curiosity got the best of you.
You want to touch everything, feel the texture, put things on your mouth, find out what it tastes like, and when you grew a little older you start trying to stand up and walk instead of just crawl.
Did you learn all that the first time around? Of course not. You had to experiment until you got it right, and you kept experimenting until you were able to run, until you could ride a bike, until you could drive a car.
You learned all these new skill through a lot of experiments, and you got good at it because you kept learning something new.
But why is it that now that you’re older, you are afraid of failure? Why are you afraid of rejection? Why are you afraid of losing?
Remember, Every Experiment is a Success IF You Learn from it!
So if you’ve been holding back from learning that new skill, what are you so afraid of?
It’s time to become a better version of you.
Continue reading “Every Experiment is a Success IF You Learn from it!”
For today’s #thankfulthursdays I would like to give gratitude to the people who have taken me under their wing.
These people have paved the way to me becoming the Business Optimization Expert I am today.
To my first boss in this field – Kalyan, who hired me because he saw something in me through my Robinson Crusoe story, thank you for investing in me and ensuring I have everything I need to become successful in my role, including my learning towards becoming a Lean Six Sigma Black Belt.
To my former colleagues – Remi, Aubrey, and Mel, thank you for teaching me what you know. Your generosity in sharing knowledge nuggets, and patience in me for constantly bugging you for questions.
If not for these people, I would not have been able to win my first Hall of Fame Award for generating over $1 Million Dollars.
And lastly, to the person who succeeded Kalyan – Marian, thank you for making me feel empowered. I have learned so much from your meticulous level of detail, as well as your coaching and mentoring techniques.
I would like to pay it forward by teaching what I learned from these mentors to others. I will do this by:
Time for some #motivationmondays.
Ever heard of the saying “Judgment comes from Experience?”
Well the thing is it’s a matter of how you gain that experience, that will allow you to make better judgments or decisions.
And you will only be able to talk from experience if you know what works and what doesn’t.
Have you ever sought advice from an expert? How did they respond?
It would usually go something like “Well based on my experience, this is what works, and this is what doesn’t.”
How do you think they know what doesn’t work?
It’s because they have made poor judgment calls and decisions in the past, and they failed, but never gave up.
Instead, they kept on trying, and made new judgment calls and decisions, until they found out what works, and succeeded.
And from then on, they know what to do, and they are able too make good judgment calls and decisions for that particular subject matter.
Let me give you a more specific example.
Someone once asked me what is the best way to improve Customer Experience or Customer Satisfaction in a Contact Center type of business.
Inexperienced people would give shallow answers or various opinions.
“You should give more empathy, or you should do more rapport,” is what you would typically hear.
But those with experience would be able to talk about what has worked and didn’t work for them in the past, such as:
Continue reading “Good Judgment comes from Experience, and Experience comes from Poor Judgment”