Category: Continuous Process Improvement

Time for some #motivationmondays.

Ever heard of the saying “Judgment comes from Experience?”

Well the thing is it’s a matter of how you gain that experience, that will allow you to make better judgments or decisions.

And you will only be able to talk from experience if you know what works and what doesn’t.

Have you ever sought advice from an expert? How did they respond?

It would usually go something like “Well based on my experience, this is what works, and this is what doesn’t.”

How do you think they know what doesn’t work?

It’s because they have made poor judgment calls and decisions in the past, and they failed, but never gave up.

Instead, they kept on trying, and made new judgment calls and decisions, until they found out what works, and succeeded.

And from then on, they know what to do, and they are able too make good judgment calls and decisions for that particular subject matter.

Let me give you a more specific example.

Someone once asked me what is the best way to improve Customer Experience or Customer Satisfaction in a Contact Center type of business.

Inexperienced people would give shallow answers or various opinions.

“You should give more empathy, or you should do more rapport,” is what you would typically hear.

But those with experience would be able to talk about what has worked and didn’t work for them in the past, such as:

Continue reading “Good Judgment comes from Experience, and Experience comes from Poor Judgment”