It’s #wisdomwendesdays so it’s time to share some of my knowledge.
If you’ve ever been tasked to solve Customer Satisfaction or Customer Experience problems for Contact Center Operations, didn’t you ever wish there was some sort of industry standards document that you can refer to and see what the rest of the industry is doing, what standards they are implementing in terms of stuff like metrics, forecasting, performance management, and so forth?
Well, lo and behold, there is one. And this will be a great starting point and reference for you to be able to solve Customer Experience related problems.
It’s called the COPC Standard, and you can learn about it more on the video below.
After which, click on the link below to get access and download the COPC Standard documentation.
https://www.copc.com/copc-standards/
For more articles on CSAT improvement, visit: https://robbieagustin.com/category/blog/customer-experience/
RobbieAgustin.com
I help transform businesses and take them to the next level with my expertise in Agile, Lean Six Sigma, Operational Excellence, and Intelligent Automation. Author of The Business Optimization Blueprint.
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