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Stop looking to GET. Instead, offer to GIVE. Later, when you need help, you will get it.

A wise person told me this.

Today’s #motivationmondays is all about Generosity. Not just any kind of generosity. Allow me to explain.

Okay I get it, there are people who are so concerned about giving without getting something back.

In fact, just this weekend, I heard someone say “The more you give, the less you have.”

I agree, that is quantifiably true.

Will there be people who will take advantage of you? Yes of course.

Will there be people who will not return the favor or pay you back? Definitely.

Will there be people who will not be grateful for your generosity? For sure.

So how can you avoid these kinds of people?

Continue reading “Stop looking to GET. Instead, offer to GIVE. Later, when you need help, you will get it.”

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The Future of Travel Management with Agile

It’s time for #futurefridays and today we take a peak into the future of Travel Management, made possible, and constantly improved thanks to Agile.

Let me ask you this. How many apps do you use when you travel?

Like from the time you research for a location to go to, until you book everything, do the actual traveling, get back home, and reminisce and ponder on the recent events?

You would have probably used a variety of different apps, and you had to piece everything together and do a lot of planning and travel management.

Now imagine, what if you instead had a travel assistant app that helps you out end-to-end.

From pre-trip research, forecasting, risk assessment, to booking, and then trip management during the journey, to post-travel reporting and Analytics.

And as a user of the app, it allows you to give constant feedback on how the app can be better for you as a user?

That’s exactly what CTM Technology has done.

And they release enhancements on 2-week cycles, which means they have 2-week Agile sprints.

Check out the video below.

Continue reading “The Future of Travel Management with Agile”

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Did you know – (Agile) Scrum’s roots are from more than just Software Development?

For #thankfulthursdays I would like to give gratitude to Jeff Sutherland.

If not for him, I wouldn’t have had the tenacity to experiment on how the Scrum Framework can apply outside of the Software Development industry, for businesses to become more Agile.

In today’s post I will be sharing with you 3 videos that I learned a lot from, and that led me towards this path of exploring the Agile framework.

So if you’re looking to see WHY you should try to implement Agile and Scrum outside of Software Development, assuming you haven’t yet, then watching these videos will definitely be helpful to you.

Continue reading “Did you know – (Agile) Scrum’s roots are from more than just Software Development?”

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The Benefits of Agile Transformation at Barclays Bank (Use Case)

It’s #transformationtuesdays once again and today we’re talking about Agile Transformation in one of the most regulated industries in the world – banking.

Here you’ll see some use cases talking about how Barclays Bank went Agile, and by doing so, achieved benefits such as:

  • A 300% increase in throughput
  • 50% reducuction in code complexity
  • Less production incidents
  • Shorter deployment cycles (every 0-4 weeks)
  • Happier teams

Read on to see what Barclays has done to address some of the challenges.

Continue reading “The Benefits of Agile Transformation at Barclays Bank (Use Case)”

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How People Gauge Your Leadership: Mind Over Matter – If You Don’t Mind, We Don’t Matter.

This is my share for today’s #motivationmondays.

How people gauge your leadership style is just mind over matter. What this means to them is that if you don’t mind, we don’t matter.

I think that statement is pretty self explanatory. So I don’t need to expound beyond that.

But let me give you an example. This is a story from my past.

Continue reading “How People Gauge Your Leadership: Mind Over Matter – If You Don’t Mind, We Don’t Matter.”

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Google Translate: Travel without Fear of Language Barriers (and How to Build your own Translator!)

It’s #FutureFridays and today I’ll be talking about how the future of travel and bridging language barriers is here and now!

Have you ever had fear of traveling to certain places simply because they speak a different language unfamiliar to you?

Did you know that today, there is already a form of technology that will allow you to bridge that gap?

And if you didn’t know, all it takes is for you to install an app on your phone and you’re done.

The future of bridging language barriers is here, and it’s called Google Translate.

See the real world usage on the video below, and watch as this English-speaking guy travels to Japan using Google Translate to communicate.

He even ran across a Chinese guy, and the app allowed him to switch languages instantly to be able to communicate.

Watch the video below.

Continue reading “Google Translate: Travel without Fear of Language Barriers (and How to Build your own Translator!)”

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Dive into the Unknown: How to Choose the Right Role and Career Opportunities

It’s #thankfulthursdays and I would like to give gratitude to Carlo Jose for teaching me how to not fear role and career changes, or even on taking part in important initiatives that you can add to your portfolio.

He taught me a method on how to decide when to make a move, when the right opportunity presents itself, and I would like to pay it forward by sharing it with you.

Note that this is not for everyone, and you may have your own opinions about this, but personally I have used this method to get to where I am today as a leader in the Continuous Process Improvement field.

How it works is you need to answer 4 simple questions.

Continue reading “Dive into the Unknown: How to Choose the Right Role and Career Opportunities”

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How to Become Good at Solving CSAT Problems for Contact Centers

It’s #wisdomwendesdays so it’s time to share some of my knowledge.

If you’ve ever been tasked to solve Customer Satisfaction or Customer Experience problems for Contact Center Operations, didn’t you ever wish there was some sort of industry standards document that you can refer to and see what the rest of the industry is doing, what standards they are implementing in terms of stuff like metrics, forecasting, performance management, and so forth?

Well, lo and behold, there is one. And this will be a great starting point and reference for you to be able to solve Customer Experience related problems.

Continue reading “How to Become Good at Solving CSAT Problems for Contact Centers”

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Automating Invoice Processing via OCR, RPA, and Machine Learning (Use Case)

Alright it’s #transformationtuesdays so here’s another use case for you, this time regarding Automation.

Invoice processing is a fairly common task done by small, medium, and large business alike.

It is also one of the tasks that takes a lot of effort to do, despite being very repetitive and rules-based.

In this use case video, you’ll see how the following technologies have been used altogether to automate the tasks involved in invoice processing:

  1. OCR (Optical Character Recognition) to convert the scanned documents or images into machine-readable format
  2. A Machine Learning algorithm to learn how to recognize patterns and keep improving the automation
  3. Note that exceptions that the automation cannot understand will go to humans for processing, which will then also be fed into the Machine Learning algorithm to teach it how to recognize those patterns moving forward
  4. Finally, RPA (Robotic Process Automation) to complete the remainder of the rules-based process such as transfer the information into various systems

Continue reading “Automating Invoice Processing via OCR, RPA, and Machine Learning (Use Case)”