Comments on: How to improve CSAT with The Recap and Closing Question technique https://robbieagustin.com/how-to-improve-csat-with-the-recap-and-closing-question-technique/ Business Optimization Expert Tue, 20 Aug 2019 06:54:00 +0000 hourly 1 https://wordpress.org/?v=6.4.3 By: 5 Stupid Things People Do that Impact Customer Satisfaction - Robbie Agustin https://robbieagustin.com/how-to-improve-csat-with-the-recap-and-closing-question-technique/#comment-9 Tue, 20 Aug 2019 06:54:00 +0000 https://robbieagustin.com/?p=686#comment-9 […] recap and closing question technique will help in this case e.g. you reached out to us regarding X, Y, and Z concerns (and you were […]

]]> By: How to deal with Irate Customer Escalations – Robbie Agustin https://robbieagustin.com/how-to-improve-csat-with-the-recap-and-closing-question-technique/#comment-3 Wed, 03 Apr 2019 21:46:40 +0000 https://robbieagustin.com/?p=686#comment-3 […] importantly, do the Recap and Closing Question technique to wrap up everything that was discussed, and ensure the best chances of getting a high CSAT […]

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